Transportation and Delivery
At australiapouches.com, we are committed to ensuring that every order is delivered quickly, safely, and reliably. We currently ship only within Australia, and all parcels are dispatched directly from our Australian warehouse — meaning no customs, no import duties, and no border delays.
Lead Time
Processing Time: Orders are typically processed within 1–3 business days (Monday to Friday) after payment confirmation.
Once your order is ready to ship, you will receive a shipping confirmation email.
Shipping Time
We use trusted carriers such as Australia Post, Fastway, and CouriersPlease.
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Standard Orders: After processing, delivery usually takes 5–10 business days, depending on your location.
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Remote & Rural Areas: Please allow up to 15 business days for delivery.
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Peak Periods & Unexpected Delays: Delivery times may be extended due to weather, public holidays, or high order volume.
Shipping Coverage
We deliver to all states and territories within Australia, including but not limited to:
New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, Northern Territory, and the Australian Capital Territory.
At this time, international shipping is not available.
Shipping Fees
A flat shipping rate of AUD $10 applies to all orders.
If your order meets our free shipping threshold (as indicated at checkout), standard shipping fees will be waived.
No Customs or Duties
All orders are shipped domestically from Australia. You will never be required to pay customs duties, import taxes, or brokerage fees.
The total amount shown at checkout is final, with no hidden charges.
Order Tracking
Once your order has shipped, a tracking number will be emailed to you.
You can track your parcel directly on the carrier’s website.
Delivery Delays & Customer Support
If your order has not arrived within 15 business days after shipping, or if you experience any delivery issues, please contact us at:
info@australiapouches.com
Our support team will assist you promptly to ensure a smooth and satisfactory shopping experience.
Updated on November 26, 2025
Best regards,
australiapouches.com