Refund & Shipping Policy
This policy applies to all orders and enquiries made through **www.fimadina.com**.
### 1. Shipping
- Orders are processed and dispatched subject to availability.
- Delivery times vary depending on your location and the carrier used.
- Delivery details and estimates are confirmed individually (e.g., via WhatsApp or email).
### 2. Shipping Costs
Shipping costs, where applicable, are confirmed at the time of enquiry or order.
### 3. Special Products — Please Order Carefully
Due to the nature of our products, **all sales are final once an order is confirmed and dispatched.**
**These are special products — please order carefully.** We strongly encourage you to:
- Confirm the product, quantity, and specifications before ordering
- Ask any questions before placing your order
- Double-check your delivery details
### 4. No Returns for Non-Quality Reasons
**Returns are not accepted where there is no quality issue with the product.**
Returns, refunds, or exchanges will only be considered where the product has a genuine quality problem (e.g., damaged or defective on arrival). In all other cases — including a change of mind, incorrect choice, or personal preference — **returns will not be accepted.**
### 5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within **[X] days** of receipt at **yxfz@fimadina.com**, with details and photos where possible. Verified cases will be handled on a case-by-case basis.
### 6. Refunds & Replacements
- Refunds or replacements are only considered for verified quality issues.
- Items that have been opened, used, or damaged after delivery may not be eligible.
- Where a refund is approved, it will be processed using the original payment method where possible.
### 7. Cancellations
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.
### 8. Lost or Delayed Shipments
We are not responsible for delays caused by carriers or circumstances beyond our control, but we will assist in resolving issues where possible.
### 9. Contact
For any shipping or refund questions, contact us at **yxfz@fimadina.com**.